Sutherland hiring For International Voice Process (Thane)

Job Description : International voice Process Company: Sutherland Global servcies Job Location: Airoli Navi Mumbai Position: International Voice Process (Associate) Shift:Rotational Night Shifts Salary 18k 30k in-hand per month (Depending upon yrs of exp) (Freshers,Experienced both can apply) Job Responsibilities Handle inbound and outbound customer calls professionally across Telecom, Software, and Logistics domains. Resolve customer queries related to services, technical issues, billing, orders, refunds, and deliveries. Provide troubleshooting support and ensure timely issue resolution. Coordinate with internal teams for effective customer support and escalations. Maintain accurate records of customer interactions in CRM systems. Deliver excellent customer service while meeting quality, productivity, and SLA targets. Follow company policies, processes, and service standards to ensure customer satisfaction. Requirements Excellent communication skills Comfortable working in Rotational night shift environment Good typing and computer handling skills Ability to work in a fast-paced setting Immediate joiners preferred Eligibility Min Graduate / Undergraduate can apply Candidates from BPO or customer support background preferred .