Customer Executive- International Voice Process (Whitefield)

Domain: US Healthcare Patient Support Job Description - Handle outbound calls to patients regarding their healthcare accounts. - Address patient queries and resolve account-related concerns. - Assist patients with billing issues and explain charges clearly. - Negotiate and collect outstanding payments from patients. - Create and manage payment plans based on patient eligibility. - Process patient payments accurately and maintain records. - Follow up on overdue accounts to recover pending balances. - Communicate policies, payment options, and account details effectively. - Maintain professionalism and empathy while interacting with patients. - Ensure compliance with company policies and healthcare regulations. Desired Candidate Profile - Experience in AR Calling (US Healthcare) is an added advantage. - Excellent verbal and written communication skills. - Good working knowledge of MS Excel and MS Word. - Comfortable working in night shifts. - Strong adaptability and willingness to take on additional responsibilities. - Ability to work in a rapid-paced environment with attention to detail. Expertise & Qualifications - Basic computer proficiency. - Strong analytical skills. - Excellent written and verbal communication. - Good interpersonal and customer service skills. - Ability to negotiate and resolve payment-related issues. - Problem-solving and time management skills. - Team player with a positive attitude. Compensation: 19,090.64 - 47,000.00 per month Benefits: - Health insurance - Provident Fund Application Question(s): - Willing to work in night shift - Please apply only if you have experience in an international voice process. Experience: - International voice process: 1 year (Required) Language: - English (Required) Location: - Whitefield, Bengaluru, Karnataka (Required) Shift availability: - Night Shift (Required) Work Location: In person .