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Job Summary Hutah AI Technologies is seeking a highly motivated and articulate Process Associate to join our International Voice Process team. In this role, you will be responsible for handling inbound and/or outbound customer calls, resolving inquiries, and providing exceptional customer service to our US-based clients. Operating during fixed night hours (10:00 PM IST to 06:00 AM IST), you will act as the frontline voice of our company, ensuring high customer satisfaction and adherence to service level agreements (SLAs). Key Responsibilities - Handle inbound and outbound calls from US customers efficiently and professionally. - Voice verification and customer authentication support. - Having basic knowledge of US Travel Insurance is an added advantage. - Excellent communications skills, US Accent and strictly no MTI (mother tongue influence) - Understand customer needs, troubleshoot problems, and provide accurate, timely solutions. - Maintain accurate and detailed records of all customer interactions and transactions in the CRM system. - Meet or exceed daily performance targets, including Service Level (SL), Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance (QA) scores. - Adhere to standard operating procedures (SOPs), company policies, and communication scripts. - Proactively escalate complex issues to the appropriate team and provide feedback to improve overall process efficiency. Required Qualifications - Education: Any Graduate / Undergraduate / Diploma holder. - Experience in an International Voice Process or customer service role. (Freshers with excellent communication skills are welcome to apply). Key Skills & Competencies - Exceptional verbal and written English communication skills with a neutral accent. - Strictly No MTI, No Fillers and No Grammatical errors. - Strong listening skills with the ability to easily understand and converse with US customers. - Ability to think on your feet, de-escalate frustrated customers, and resolve conflicts calmly. - Basic computer proficiency and experience navigating multiple software applications simultaneously. - Comfortable working in a fast-paced, target-driven setting. Work Requirements - Must be willing to work fixed night shifts from 10:00 PM IST to 06:00 AM IST. - Fixed Sat & Sun Week Off. Perks & Benefits - Competitive salary with performance-based incentives. - Comprehensive medical and health insurance. - Opportunities for career growth and internal mobility within Hutah AI Technologies. Please send resumes to hr1@hutahai.com or hutahtechhiring@gmail.com .