Walk-in Drive - Service Desk/Customer Support - Voice Process - Pune

MEGA WALK-IN DRIVE 2026 INTERNATIONAL CUSTOMER SUPPORT ASSOCIATE | SERVICE DESK ASSOCIATE Start Your Global Career with a World-Class Organization Are you a passionate graduate with excellent communication skills and the ambition to build an international career This is your opportunity to step into a dynamic global work environment, interact with customers across the world, gain invaluable professional experience, and build a rewarding career with one of the most respected organizations in the industry. Whether you are A Non-IT Graduate aspiring for a career in International Customer Support OR An IT Graduate looking to kick-start your journey in Global Service Desk Support We have the perfect opportunity waiting for you! WHY JOIN US Global Exposure from Day One Work with International Customers Professional Growth & Career Development World-Class Learning Environment Industry-Leading Work Experience Dynamic & Collaborative Culture Launch Your Career with a Recognized Global Brand PLEASE READ BEFORE APPLYING Candidates must meet ALL the below requirements: Comfortable working in an International Voice Process Excellent English Communication Skills (Speaking, Reading & Writing) Willing to Work From Office (Bengaluru or Pune) Flexible to Work in Rotational & Night Shifts Full-Time Graduate (15 Years of Education) Freshers or Candidates with 0 to Less Than 1 Year of Experience If you do not meet any of the above criteria, please do not apply. OPEN POSITIONS 1 International Customer Support Associate Become the voice of a global organization by delivering exceptional customer experiences through professional customer interactions. Key Responsibilities Handle customer interactions via international voice support channels Resolve customer concerns professionally and efficiently Deliver exceptional customer experiences Build strong customer relationships through active listening Maintain high service quality standards Ensure customer satisfaction during every interaction 2 Service Desk Associate Be part of a Global IT Support Team helping customers resolve technical issues while delivering exceptional service experiences. Key Responsibilities Provide technical support to international customers Troubleshoot hardware, software, and networking issues Manage incidents through ticketing systems Log, track, and resolve customer concerns Escalate complex issues when required Ensure timely resolution and customer satisfaction MUST-HAVE REQUIREMENTS Experience Freshers are Welcome Candidates with 0 to Less Than 1 Year of Experience Educational Qualification Customer Support Associate Any Full-Time Graduate Service Desk Associate Any Full-Time Graduate Communication Skills Excellent English Communication Skills Strong Verbal and Written Communication Professional Customer Interaction Abilities Additional Requirements Strong Interpersonal Skills Customer-Centric Mindset Comfortable Working in a Voice Support Environment Flexible to Work Rotational & Night Shifts Ready to Work from Office (100% WFO) PREFERRED QUALIFICATIONS Prior Customer Service Exposure Basic Troubleshooting Knowledge (For Service Desk Roles) Experience Working with Customers Through Internships, Projects, or Part-Time Roles Strong Problem-Solving Mindset Quick Learner with Adaptability in Dynamic Work Environments IMPORTANT ELIGIBILITY CRITERIA MANDATORY REQUIREMENTS Experience 0 to Less Than 1 Year Education Full-Time Graduate (15 Years of Education) Communication Excellent English Communication Skills (Speak, Read & Write) WHO SHOULD NOT APPLY Please do NOT apply if: You are a Postgraduate You have More Than 1 Year of Professional Experience You are Not Comfortable with International Voice Process Roles You are Unwilling to Work Rotational or Night Shifts You are Not Willing to Work from Office You Do Not Possess Strong English Communication Skills You Are Unable to Produce Educational Documents During Hiring You Are Looking Only for Remote or Work-From-Home Opportunities MEGA WALK-IN DRIVE DETAILS Walk-In Dates 05 August 2026 Time 10:00 AM to 1:00 PM Job Level Fresher / Entry Level Work Mode 100% Work From Office WALK-IN VENUE Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057 JOB LOCATIONS Be .