Customer Support Representative (Work from Home)

About Us We're a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we're looking for enthusiastic individuals eager to start their careers in customer support. Role Overview As a Customer Support Representative, you will be the first point of contact for customers, assisting them with queries via email and live chat. This role is ideal for freshers who are looking to gain hands-on experience in customer service while working in a fast-paced, supportive environment. Key Responsibilities Assist customers by responding to queries through email and live chatProvide accurate information and ensure a positive customer experienceCollaborate with the support team to achieve key performance goalsLearn and adapt quickly to processes, tools, and customer needsWhat We're Looking For: Excellent written English with clear and professional communicationStrong willingness to learn and build a career in customer supportAvailability to work night shifts (part-time, remote)Positive attitude, problem-solving mindset, and team spiritWhat We Offer: Fully remote, part-time roleOn-the-job training and support to help you succeedExposure to the SaaS industry and growth opportunities in a startup environmentIf you're ready to kick-start your career in customer support and are passionate about helping customers, we'd love to hear from you! .