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1. Respond to customer queries and concerns promptly and professionally. 2.Resolve complaints or escalate unresolved issues to appropriate internal teams. 3.Log interactions and updates accurately in the CRM system. 4.SPOC for contact resolution. Required Candidate profile Maintain deep knowledge of the companys products, services, policies, and procedures. Meet targets such as response time, resolution time, QA, CSAT etc. Rotational Shift as per requirement. .