Customer Care Executive Female Candidates Preferred Day Shift Only

Job SummaryHouston Skilled Consultancy is looking for a warm, articulate, and highly organized Customer Care Executive to deliver delightful, first-contact resolution to our customers over phone, email, and chat strictly during day shifts. You will be the voice of our brand, responsible for resolving queries, educating customers, and ensuring every interaction ends with a smile. While we welcome applicants of all genders, we are actively encouraging women to apply to strengthen gender representation in our customer-facing team. We remain an equal opportunity employer. Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Diagnose customer issues quickly and provide accurate, actionable solutions (First Call Resolution focus). Log every interaction in the CRM with complete and correct details. Escalate complex/critical cases to the appropriate internal teams, following defined SLAs. Follow up with customers proactively to ensure problem closure and satisfaction. Track and achieve individual and team KPIs such as CSAT, AHT, FCR, and SLA adherence. Provide feedback to management on recurring issues, process gaps, and customer pain points. Maintain updated knowledge of products, policies, processes, and promotions. Participate in regular training, quality audits, and performance reviews. Uphold data privacy, security, and compliance standards at all times. Required Skills and QualificationsEducation: Graduate in any discipline (Undergraduates with strong communication skills may also apply). Communication: Excellent spoken and written English; proficiency in Hindi or regional languages is a plus. Customer Handling: Strong customer empathy, problem-solving ability, and objection-handling skills. Tech Proficiency: Comfortable using CRM tools, ticketing systems, MS Office/Google Workspace. Process Orientation: Ability to follow scripts, SOPs, and quality guidelines without deviation. Typing Speed: 30+ WPM with high accuracy (for chat/email roles). Professionalism: Calm under pressure, punctual, and reliable. Experience03 years of experience in customer service/support/contact center roles (voice/non-voice). Freshers with excellent communication and a customer-first mindset are welcome. Prior experience in BPO/KPO, D2C, EdTech, Healthcare, E-commerce, BFSI, or Telecom support is an advantage. Working HoursDay Shift Only: (e.g., 9:30 AM 6:30 PM IST) Work Days: (e.g., 6 days a week with rotational/weekend offs OR 5-day week specify as applicable) Occasional extended hours during peak periods, with overtime benefits as per policy. Knowledge, Skills & Abilities (KSAs)Knowledge: Customer service best practices, call etiquettes, ticket lifecycle, escalation matrix, data privacy norms. Skills: Active listening, persuasive communication, time management, rapport building, multi-tasking. Abilities: Work independently and in teams, adapt quickly to new tools/processes, maintain high accuracy and attention to detail. BenefitsCompetitive salary with performance-based incentives/bonuses. Provident Fund/ESI/Medical Insurance (as per company policy). Structured onboarding & continuous training programs. Career growth pathways into Quality, Training, Team Leadership, or Operations. Paid leaves, festival holidays, and attractive attendance rewards. Employee engagement programs and a supportive, inclusive work culture. Why Join Houston Skilled ConsultancyBe part of a customer-obsessed, fast-growing organization. Stable day-shift role with a strong focus on work-life balance. Clear performance metrics and transparent career progression. Collaborative leadership, mentorship, and continuous learning culture. Opportunity to shape processes and directly influence customer happiness. How to ApplySend your updated resume and a short voice note (optional) introducing yourself to email us. Subject Line: Application Customer Care Executive (Day Shift) Please include: Total & relevant experience (if any) Current & expected CTC Notice period/availability Preferred work mode (On-site/Hybrid/Remote) Languages known Only shortlisted candidates will be contacted for the next steps (assessment + interview). .