Customer Care Executive For Inbound Travel Process Us Shift Kolkata (India)

Job Brief: We are hiring for the position of Inbound International BPO Customer Care Executive (CCE) to join our dynamic Travel Process team. This role requires 6 months - 2 years experience in international BPO, It involves working in a captive process, handling flight booking and ticketing inquiries for our US-based customers. Responsibilities: Provide excellent customer service by managing inbound calls from international clients. Assist customers with flight booking, ticketing, and travel-related inquiries. Handle customer queries efficiently and effectively in a US-shift workplace. Ensure customer satisfaction by resolving issues and providing accurate information. Maintain records of customer interactions and transactions. Skills Required: Previous experience in an international BPO, particularly in a travel process, is preferred. Strong communication skills in English. Ability to work in a US-shift time zone. Knowledge of flight booking and ticketing systems is an advantage. Excellent problem-solving skills and attention to detail. Benefits: Competitive salary and performance-based incentives. Opportunity to work in a captive process with growth potential. Training and development programs. A supportive and cooperative work workplace. APPLY .