Mobile Guest Services Support (Mumbai)

Mobile Guest Services Support Experience: Not Available to Not Available years Location: Derby, GBR Skills: Microsoft Office, Audio Visual systems, IT systems, customer service, stakeholder management, relationship building, administration, event support, Health & Safety practices Company Overview JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Mobile Guest Services Support (6 month contract) Based Various Rolls-Royce Sites Hours 40hrs Monday to Friday (Shifts between 6am-6pm) Role Purpose A highly self-motivated and passionate team player with exceptional attention to detail. The primary focus for this role will be to establish a single and visible point of contact for client visitors and employees, acting as the key interface between internal operations stakeholders and our client Rolls-Royce across multiple sites. Delivering services to the highest possible standards whilst representing the client and JLL values through qualified appearance, presentation and conduct. You will take ownership and coordinate the front of house experience, assist in orienting and welcoming new and visiting staff, and support the facilities management team in delivering an outstanding workplace experience whilst providing necessary support for business-related events and community-based initiatives. This role demands flexibility to provide coverage across multiple locations including main reception areas, satellite sites, client guest house facilities, and corporate events. The successful candidate will adapt readily to varying site requirements during colleagues' annual leave and sickness absence, ensuring continuity of service delivery and maintaining consistent standards of client care across all environments. You will work collaboratively to support team members across different locations as business needs dictate. While the standard working week is 40 hours, occasional overtime may be required to meet operational demands. Additionally, supporting multiple sites within a single day is sometimes necessary to ensure comprehensive service delivery across all locations. In this role, you will bring your people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications, as well as your ability to proactively anticipate and support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be fundamental to your success in this role. What this job involves Deliver exceptional levels of customer service across all touchpoints including main sites, satellite locations, guest house facilities and corporate events. Act as the primary meet and greet contact in main reception areas and satellite sites as required. Provide front of house support at the client guest house, ensuring visiting guests receive a warm welcome and exceptional service throughout their stay. Support corporate events and business functions by providing professional reception and hospitality coordination services. Ensure all visitors are registered on-site and issue security passes to external guests and contractors across all locations. Operate within a standard set of operating procedures and processes implemented across Corporate facilities. Coordinate room bookings and video conference requests, issuing support documentation to relevant departments. Generate monthly utilisation statistics and reports. Manage guest WIFI user requests via the online system. Support Emergency Evacuation procedures taking the lead in managing Emergency Evacuations when required across multiple sites. Oversee anyone working in the building outside of core business hours to ensure their safety and wellbeing. Address any issues arising outside of core business hours, escalating to the relevant person depending on the issue. Make informed decisions and communicate effectively with anyone working in the building outside of core business hours. Coordinate incoming and outgoing mail and courier items. Oversee site stationery supplies across all locations. Log work requests through our system for maintenance and cleaning requirements. Coordinate bookings for visitor car parking spaces across facilities. Work as part of a flexible team to provide reception and meeting room support at main sites, satellite offices, and guest house. Complete basic administration tasks to support business operations. Provide cover at satellite sites .