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Manual QA Tester IVA / IVR Offshore Remote role 12+ month contract Need to work in EST Time zone. Language Requirement: Spanish understanding or speaking preferred not must have Required Qualifications - 4+ years of Manual QA experience. - Proven experience in IVR / IVA / conversational system testing. - Strong experience in: - Test planning and test case creation - Independent test execution - Defect lifecycle management - Hands-on experience with log verification and technical troubleshooting . - Experience testing AI-driven or NLP-based systems. - Robust understanding of conversational design principles. - Experience with API testing tools (Postman, SOAP UI, etc.). - Experience using Jira or similar defect management tools. - Native or fluent Spanish (required for conversational validation). .