Branch Manager Gold Loans Gurugram Haryana (India)

Designation: Manager Location: India Haryana JMD Regent Square Organization: Financial Services Job Description: Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Business Growth & Acquisition Achieve targets for current CUID creation. Drive recent customer disbursements as per percentile role benchmarks. Ensure net growth and tonnage growth in line with branch plan. Yield & Profitability Management Achieve onboarding yield benchmarks Drive optimal ticket size, renewal mix, and repeat customer engagement. Ensure cost-efficient branch operations. Portfolio Quality & Risk Management Maintain auction-to-book ratio Ensure strict adherence to LTV, documentation quality, and purity testing protocols. Resolve spurious and bentex cases within defined timelines Collections & Delinquency Management Deliver resolution for 030 DPD bucket. Monitor overdue accounts and perform timely follow-up. Support recovery actions as per internal guidelines. Compliance, Audit & Governance Achieve audit score as defined, ensure closure of audit findings. Maintain zero-tolerance on operational deviations and regulatory breaches. Ensure accuracy in process, record keeping, and vault management. Customer Service & Branch Experience Ensure high service quality, quick turnaround time, and seamless grievance resolution. Maintain branch hygiene, safety, and security standards. People Leadership & Productivity Lead ABM, Gold Valuer, GLO, and CSE for daily performance. Conduct coaching, on-the-job training, and reviews. Ensure manpower productivity as per branch benchmarks .