Intune and JAMF Administrator

Job Summary We are looking for an experienced Intune & JAMF Administrator with 5+ years of experience, to manage, maintain, and optimize enterprise endpoint management solutions using Microsoft Intune, Microsoft Endpoint Manager, and Jamf Pro. The ideal candidate will have strong hands-on experience managing Apple and Windows devices, ensuring endpoint security, software deployment, compliance, automation, and delivering Level 2 operational support. The role will be part of the Managed Services team responsible for providing secure, compliant, and efficient endpoint management services across the customer's environment. KEY RESPONSIBILITIES Level 2 Support & Managed Services Provide Level 2 support for Mac and Windows endpoint management incidents.Troubleshoot device management, patching, software deployment, configuration, compliance, and reporting issues.Collaborate with the Customer's Level 3 teams for Incident, Problem, Change, and Service Request Management.Deliver services following ITIL v4 best practices.Support 24x5 shift-based operations.Device Management Jamf Administration Administer and maintain the Jamf Pro environment.Manage the complete lifecycle of Apple devices including:MacBooksiPhonesiPadsApple TVsConfigure and manage:Automated Device Enrollment (ADE/DEP)Apple Business Manager (ABM)Configuration ProfilesPoliciesSmart GroupsPackage, deploy, and maintain macOS applications.Manage software deployment through Jamf Self Service.Manage application licensing and updates.Troubleshoot Jamf policies and software deployment issues.Microsoft Intune & Endpoint Manager Design, implement, and maintain Microsoft Intune environments.Administer Microsoft Endpoint Manager.Configure device enrollment methods including:Windows AutopilotBYODCorporate-owned devicesManage:Configuration ProfilesCompliance PoliciesSecurity BaselinesDevice Enrollment Manager (DEM)Deploy, update, and troubleshoot applications using Intune.Manage Windows Autopilot provisioning and deployment.Configure Conditional Access policies with Microsoft Entra ID.Monitor endpoint health, compliance, and security posture.Support Mobile Device Management (MDM) and Mobile Application Management (MAM).Create reports using:Intune ReportingEndpoint AnalyticsLog AnalyticsSecurity & Compliance Enforce endpoint security policies for Apple and Windows devices.Implement:FileVault EncryptionBitLocker ManagementPassword PoliciesSecurity BaselinesEndpoint Security PoliciesManage Microsoft Defender for Endpoint.Perform OS patch management and vulnerability remediation.Monitor endpoint compliance and generate security reports.Support Data Loss Prevention (DLP) initiatives.Patch Management & Policy Enforcement Perform endpoint patching as approved by the customer.Improve compliance through standardized patch management processes.Implement and maintain endpoint policies.Ensure policy enforcement across managed devices.User Experience Monitor user experience using customer-provided tools.Identify opportunities to improve end-user experience.Recommend process and technical improvements.Problem Management Perform trend analysis of support tickets.Identify recurring issues and automation opportunities.Support continuous service improvement initiatives.Automation & Scripting Develop and maintain automation solutions using: PowerShellMicrosoft Graph APIBashShell ScriptingPython (Preferred)AppleScript (Optional)Additional responsibilities include: Automating device provisioningAutomating configuration managementIntegrating Jamf with enterprise systems and workflowsApplication Management Package and deploy macOS applications.Manage software distribution through Self Service.Manage application updates and licensing.Troubleshoot application deployment issues.Documentation Maintain technical documentation.Create and update Standard Operating Procedures (SOPs).Maintain Knowledge Base articles.TECHNICAL SKILLS REQUIRED Apple Technologies Jamf Pro AdministrationmacOS Administration & TroubleshootingApple Business ManagerApple Device EnrollmentSoftware Packaging & DeploymentMicrosoft Technologies Microsoft IntuneMicrosoft Endpoint ManagerWindows AutopilotMicrosoft Entra IDMicrosoft Defender for EndpointEndpoint AnalyticsMicrosoft Graph APIPowerShellEndpoint Management MDM / UEM TechnologiesCompliance PoliciesConfiguration ProfilesDevice Enrollment Manager (DEM)Endpoint SecurityCertificate ManagementInfrastructure Active DirectoryMicrosoft Entra IDDNSDHCPVPNWi-FiNetworking FundamentalsScripting PowerShellBashShell ScriptingPython (Preferred)AppleScript (Optional)PREFERRED QUALIFICATIONS & CERTIFICATIONS Jamf Certified AssociateJamf Certified TechJamf Certified AdminApple Device Support CertificationApple Deployment and Management CertificationMicrosoft Certified: Endpoint Administrator Associate (MD-102)Microsoft Certified: Azure Administrator Associate (AZ-104)Microsoft Certified: Security Operations Analyst (SC-200)Microsoft Certified: Security .