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Job Title: Guest Experience Manager Location: On-site (Hostel) Type: Full-time / Part-time About the Role We are looking for a high-energy, social, and organized Guest Experience Manager to be the heart and soul of our hostel! You will oversee the front desk, curate social activities, ensure seamless guest check-ins, and make sure every traveler leaves with unforgettable memories. Key Responsibilities - Guest Engagement & Events: Organize and host hostel events (pub crawls, movie nights, family dinners, walking tours). - Front Desk & Operations: Oversee check-in/check-out processes, handle guest inquiries, and manage bed assignments. - Review & Reputation Management: Proactively collect guest feedback and maintain top-tier ratings on Hostelworld, Google, and OTAs. - Local Expert: Provide travelers with local recommendations, transport tips, and safety advice. - Issue Resolution: Handle guest concerns quickly and professionally to maintain a welcoming atmosphere. Qualifications - Fluent in English (additional languages are a huge plus!). - High social energy, empathy, and a strong passion for backpacker culture. - Strong problem-solving and communication skills. - Flexibility to work shifts, including weekends and evenings. - Preferable experience in hospitality, hostel operations, or event management. Perks & Benefits - Market-competitive salary / stipend. - Fun, vibrant, and international work environment. Compensation: 9,000.00 - 12,000.00 per month Work Location: In person .