Renewals Administrator - Remote/hybrid

AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Renewals Specialist Reports to: Senior Manager, Renewals Sales Regular, full time, hybrid work arrangement The Renewals Account Manager / Renewal Sales Specialist is responsible for managing all aspects of the renewals cycle, working proactively to manage all renewals based on the set policy. Working to improve retention, drive growth and identify cross selling/upselling opportunities within accounts. You will ensure high customer satisfaction during the renewal cycle, ensure a high-level of data accuracy, and partner with the Customer Success managers to provide a seamless customer interaction. This role is part of a regional sales team where you will define and plan your strategic and tactical approaches to achieving your objectives. You will work synergy with local sales, marketing, technical sales, contracts, and finance team to win business within the region. You will be required to maintain and utilize the AVEVA CRM system in line with the Framework of ONE AVEVA. It is an expectation that travel to clients, partners, prospects, AVEVA offices etc. (including overseas on occasion) will not be a normal requirement of successfully executing this role. As this is renewal sales role, a significant portion of the job will be truly digital using the digital media and other communication techniques to reach your customers in an efficient manner. Take ownership for an assigned renewals pipeline from first contact to close, including notifying customers of renewal, creating quotes, and closing renewals opportunities for accounts Build and maintain beneficial, positive relationships with customers, the Customer Success management team and channel partners Manage the company CRM to a high degree of accuracy to ensure all activity is recorded Achieve sales-based targets set by management Identify expansion opportunities to generate additional revenue (upsell/cross-sell), driving those opportunities to closure and/or ensuring that the appropriate account management resources are engaged to maximise the opportunity Support evolving sales processes aimed at improving renewal efficiency and upsell/cross-sell to renewal customers Track Late Renewals and Churn including reasons for cancelation for analysis Assist in development of effective contact plans for accounts in conjunction with the rest of the Sales Team. Ensure sales documentation to support revenue booking are duly signed. Comply with AVEVA's Processes and Policies and other written and verbal communication from the management. Knowledge, Skills & Experience Required A working experience of 2-4 years in Sales / Renewals/Inside Sales/ Account management in Enterprise Software solutions. Excellent verbal and written communications skills both in English and Local language. Highly detailed oriented with the ability to manage a large volume of accounts, tasks and responsibilities You will be personable, be a strong team player and be able to conduct challenging business and commercial conversations with customers in a positive manner. Experience working with Salesforce preferred. Sales Competencies Required Strong Phone Presence: Because this job is conducted almost exclusively via phone and other electronic communication devices, you must possess the ability to understand nuances in intonation, word choice, and demeanour over the phone. Must be able to build rapport over the phone Must be comfortable with silence over the phone Strong Written Skills: Outside of phone skills, written communication will be the most used medium to communicate with prospects and customers. You will possess an innate ability to communicate succinctly in both English and a native language according to regional needs. Interprets behaviours and uses past experience to anticipate reactions. Understands customers/prospects underlying problems and the reason for the current or long term behaviour. Engages in dialogue with customers to help the customer learn something new. Can adjust language and messages to different stakeholders. Commercial Awareness: Supports the budgeting and forecasting processes within AVEVA and takes corrective action to ensure performance targets are met. Manages and contains risk in a well-defined and contained environment. Can seamlessly draw implications relevant to the customer's growth path or business requirements that better positions AVEVA's capabilities. Shows comfort with relevant data and examples specific to the customer and industry. Negotiating Skills: Able to negotiate business with customers of high value or involving several levels of intervention Leads projects or teams, the success of which depends upon the individual's ability to achieve negotiated settlements. Attempts to ensure customer properly understands value before discussing financial terms. Commercial at AVEVA Our .