Section Head Quality Assurance

This role is responsible for leading section-level quality assurance operations across incoming inspection, in-process quality control, final inspection, customer complaint resolution, audit management and quality system compliance, ensuring robust product quality, customer satisfaction and manufacturing process discipline. Role & responsibilities Lead quality assurance activities across incoming inspection, in-process controls, PDI and laboratory checkpoints Drive analysis and closure of in-process rejections, internal non-conformances, warranty failures and product quality issues Ensure readiness for internal, external, certification and customer audits, along with timely closure of audit observations Drive deployment and governance of SPC, MSA, Poka Yoke, layered audits, visual inspection controls and process quality systems Own plant level QMS compliance, including documentation control, records management, system adherence and continuous improvement actions Lead customer complaint investigations, containment actions, root cause analysis and closure through customer portals / systems Review and monitor quality performance metrics including rejection trends, PDI performance, COA reports and complaint dashboards Ensure calibration management, laboratory quality compliance and measurement traceability systems Lead capability building of QA teams and relevant shopfloor stakeholders on quality systems, tools and process discipline Represent the quality function during customer interactions, audits, feedback reviews and certification assessments Coordinate cross functionally with Production, Maintenance, Stores, Planning, EHS and R&D for quality improvements and issue resolution. Preferred candidate profile B.Tech / B.E. in Any Specialization .