Claim Processing Analyst

REMOTE Claims Processing Analyst ARDEM Data Services Private Limited UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow 226010, India Telephone: 915.130.3150 Email: Recruitment_ARDEMDataServices@ardem.com Position: Claims Processing Analyst Experience: US Logistics Claims Analyst (1-2 Years Experience) Location: Remote (Work From Home) Shift: Permanent Night Shift | 5:00 PM 2:00 AM (IST) 5 Days Working Share This Job Share Share Share Share Join ARDEM ARDEM is a leading Business Process Outsourcing (BPO) organization delivering high-quality data processing and business transformation services to global clients. We are looking for detail-oriented professionals with 1-2 years of experience in US Logistics or Claims Processing who are passionate about quality, analytical thinking, and delivering exceptional customer outcomes. If you have experience processing logistics claims, working in night shifts, and maintaining high-quality standards, wed love to hear from you. Position Claims Processing Analyst Experience 1-2 Years of experience in:US Logistics Claims ProcessingFreight ClaimsTransportation ClaimsInsurance ClaimsShipment Exception ProcessingMandatory experience working in Night Shift Role Summary As a Claims Processing Analyst, you will be responsible for reviewing, validating, processing, and resolving claims while ensuring complete accuracy, adherence to Standard Operating Procedures (SOPs), and timely delivery. The role requires excellent analytical ability, documentation review, email management, customer communication, and problem-solving skills. Key Responsibilities Claims Processing Review, validate, and process freight, shortage, damage, delay, and transportation claims.Verify supporting documents including:Bill of Lading (BOL)Proof of Delivery (POD)Freight InvoicesShipment RecordsSupporting EvidenceEnsure every claim complies with client guidelines and internal SOPs. Documentation & Validation Review claim documents for completeness and accuracy.Identify missing documentation.Verify shipment details.Detect inconsistencies and exceptions.Maintain complete audit-ready documentation. Client Email Management Manage client mailboxes efficiently.Prioritize incoming requests.Assign claims appropriately.Respond professionally to client communications.Escalate issues whenever required. Operational Excellence Meet daily production targets.Achieve required Turn Around Time (TAT).Ensure quality targets are consistently achieved.Maintain complete process documentation.Follow all compliance requirements. Cross Functional Coordination Coordinate with:Operations TeamQuality TeamCarriersClient SPOCsManagement Team Required Qualifications Bachelors Degree (Mandatory) except BA Technical Skills Candidates should be comfortable working with: MS ExcelMS WordOutlookEmail ManagementData ValidationDocumentation Review Preferred Experience Experience in one or more of the following domains: Insurance Claims ProcessingHealthcare Claims Processing Performance Expectations The Successful Candidate Should Consistently Achieve 100% On-Time Delivery100% AccuracyCompletion within defined Cycle TimeMeet Productivity (PPH) TargetsMeet Turn Around Time (TAT)Follow Client SLAsZero Negative Client FeedbackZero Internal EscalationsExcellent Attendance RecordNo Unplanned AbsencesContinuous Learning Mindset Employee Benefits Permanent Work From Home OpportunityFive-Day Working WeekFixed Night ShiftPerformance-Based Career GrowthLearning & Development ProgramsLeadership Development OpportunitiesStructured Training ProgramsExposure to International ClientsStable Long-Term CareerEmployee Recognition ProgramsFriendly & Collaborative Work CultureOpportunity to work with Global Logistics Clients System Requirements Candidates must have: Windows Laptop/DesktopIntel Core i5 Processor or aboveMinimum 8 GB RAM14 Full HD ScreenStable Broadband Internet (100 Mbps or above)AnyDesk InstallationDedicated Work Environment for Night Shift .