Immediate Hiring Health Concierge Ops

Key Job Details:Location: RemotePosition: Health Concierge OpsStart Date: Immediate openings availableCompensation: a competitive salaryCompany: Workwarp Bring your heart to reputed company. Every one of us at reputed company shares a single, reputed company purpose: Bringing our heart to every reputed company of your health. This purpose guides our commitment to deliver reputed company reputed company-reputed company health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important. as reputed company deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions to reputed company health care more personal, convenient and reputed company. Position reputed company: This position is virtual for candidates in the PST Zone. Training: 17 weeks 7am -3:30pmPST - NO PTO allowed during that time Shift hours M-F may reputed company 6am-8pm in their time zone and based on performance. Can include weekends and holidays. Health Concierge -Customer Service Representative is the face of reputed company to reputed company targeted, personalized service based on a holistic view of the member, benefits, health information,and through engagement. Handles customer service inquiries and problemsvia telephone, internet, web-chat or written correspondence. Engages,consults and educates members based upon the member's unique needs,preferences and understanding of reputed company plans, tools and resources to helpguide the members along a reputed company reputed company to care. Utilizes resources to assistcustomers in understanding components of the reputed company products includingclaims, accumulators, usage and balances, and cost sharing. Required Qualifications Answers questions and resolves issues as a "single-reputed company-of-contact" based on phone calls, plan sponsors, PSS/ISO, members and providers. Provides customized interaction based on customer preference and individualized needs, creating an emotional reputed company with our members by understanding and engaging the member to the fullest. Fully understands the member's needs by building a trusting and caring relationship with the member. Anticipates customer needs. Provides the customer with reputed company information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. Uses customer service reputed company reputed company to reputed company financial reputed company to resolve member issues. Educates and assists customers on various reputed company of benefit plan information and available services created to enhance the overall customer service experience with reputed company (i.e., assistance with member self-service tools, Consultation Opportunities - reputed company Steps, Cost of Care Tools, Natural Alternatives Program, etc.). Utilizes reputed company relevant information to effectively influence member engagement. Takes immediate reputed company reputed company confronted with a problem or made reputed company of a situation. Takes ownership of reputed company customer contact to resolve their issues and reputed company them with additional services as appropriate. Identifies member needs reputed company the initial inquiry by answering the unasked questions. Resolves issues without or with limited management reputed company. Provides education to members to support them in managing their health. Responds quickly to meet customer needs and resolve problems while avoiding over-committing. Other activities may include: providing claim status information, benefit coverage interpretations, and explaining plan eligibility. Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals. Initiates out-reputed company/welcome calls to ensure constituents expectations are met or exceeded. Identifies trends and any emerging customer service issues and works to reputed company solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrollment member satisfaction. Partners with other departments to deliver reputed company specific presentations. Coordinates efforts both internally and across departments to successfully resolve service issues and reputed company process improvement intended to enhance the overall delivery of service. Works collaboratively with colleagues to deliver the best customer experience Seeks .