Quality Assurance Coordinator - flexible hours

Quality Assurance Manager Robinson is looking for Quality Assurance Manager to join our team. In this role, you will be leading quality control, improvement, and process implementation across operations in a Global Forwarding division. You will be accountable for driving continuous improvement to meet operational standards established by the Regional Operations program, along with branch- and region-specific initiatives. Your responsibilities include measuring performance, developing improvement plans for branches, ensuring consistency in structure and processes, and contributing to global, regional, and branch initiatives. Company representative for all matters of quality and standards with heavy focus on industry verticals (healthcare, pharma, automotive and similar) Responsible for the design, implementation, revision and enforcement of corporate quality standards and methods. Ensure quality methods and processes are in place and effective Coordinate quality improvement initiatives and preventive measures Design and implement use of statistical data to predict trends and improve overall product quality and system effectiveness Design and implement use of root-cause analysis to properly identify needed process improvements and corrective actions Update and lead in-process inspection methods and standards through review of existing practices and review of generally accepted industry and internal standards Lead the reduction of Cost of Quality and internal waste Lead internal and external Quality System audits in conjunction with global operations network Interface with supplier and customer quality representatives Ensure branch level compliance with QMS standards (ISO 9001:2015; Support branch staff with GDP quality risk assessments, using Validaide Conduct internal audits/self-inspections against QMS procedures, at branch level, as assigned Assist with QMS SOP coaching (post initial training)/provide support at branch level Monitor Dashboards (Training Matrices, Approved Suppliers, etc) within the QMS platform, to ensure continuing compliance within agreed parameters Ability to be a team project/task participant and/or key owner Leverage Corporate Training opportunities in the branch and collaborate on branch level training tools and programs Interface between Operational Team, Corporate Operations, Corporate/Regional Training and Technology to drive process improvements and/or system enhancements Create, monitor, and update project plans, deliverables, and executive summaries as applicable Quality Implementation: Support Implementation of new business and process Bachelor's degree from an accredited college or university Minimum 5 years of industry experience or equivalent knowledge Proficient in Microsoft Office Suite of programs Skilled in process analysis Data driven Effective listener and communicator with strong technical writing skills Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. This information may be used for diversity reporting purposes in accordance with applicable local law. .