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Role Summary As a Functional Engineer, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams. Key Responsibilities Manage and resolve functional support tickets within defined SLAs.Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting).Gather and translate client requirements into functional specifications.Support customer with their issues, solution testing, and prepare related case summary.Document solutions, create SOPs, and maintain knowledge base articles.Provide data-driven insights on ticket trends, SLA compliance, and recurring issues.Collaborate with cross-functional teams to improve processes and customer satisfaction. Technical Skills: Mandatory 23 years of experience in ERP, CRM, or business application functional support.SQL basics (ability to write/read simple queries: SELECT, JOIN, GROUP BY).Advanced Excel (pivot tables, VLOOKUP/HLOOKUP, data validation).Familiarity with ticketing tools (Freshdesk, Salesforce Service Cloud, Zendesk, or similar).Exposure to solution testing and writing case study and solution articles. Preferred Retail ERP exposure (POS, Inventory, Billing, GST, Promotions).Experience with other ERP/CRM platforms (SAP B1, Oracle NetSuite, Zoho Books, Tally, Salesforce, MS Dynamics).Knowledge of BI/ dashboarding tools (Google Looker Studio, Power BI, Tableau).Familiarity with automation workflows in ticketing systems.Basic scripting (Python, PowerShell, Batch) for quick data checks or validation. Professional Skills Strong problem-solving and root-cause analysis ability.Documentation and SOP creation.Metrics-driven approach (SLA, CSAT, ticket ageing).Ability to manage tasks in a fast-paced, cross-functional environment. Interpersonal Skills Clear and confident communication skills (verbal & written).Empathy and customer-first approach.Professional under pressure, with good stakeholder management.Team player with collaborative mindset. Qualifications & Experience Graduate in Commerce, IT, Business Administration, or equivalent.35 years in functional support/implementation for ERP, CRM, or business applications.Retail ERP experience is a plus, not mandatory. Success Metrics (KPIs) SLA adherence 95%.High CSAT ( 4.5/5).Reduced repeat incidents per client quarter.Timely UAT validations and RCA submissions. Additional Comments Let's focus on getting a multilingual candidate. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.