ServiceNow Project Manager II

Role description Role Summary We are seeking a Senior Project Manager to lead a critical technology portfolio covering ServiceNow, application development, infrastructure, and cloud transformation. The role requires a strong delivery leader who can quickly establish stakeholder confidence, improve delivery predictability, reduce backlogs, and drive teams toward measurable outcomes. Experience Required Minimum 7 years of project management experience in complex enterprise technology environments. Proven experience managing ServiceNow implementation, enhancement, upgrade, integration, or support engagements. Experience delivering application development and infrastructure/cloud transformation projects. Strong Agile delivery experience, including sprint planning, backlog prioritization, release planning, and delivery metrics. Demonstrated success in reducing backlogs, improving delivery velocity, and addressing aging incidents, defects, technical debt, and enhancement requests. Experience managing multi-vendor, globally distributed, and cross-functional teams. Experience working with senior customer stakeholders in critical or high-pressure delivery environments. Key Skills End-to-end project and program delivery ServiceNow platform and engagement management Agile, Scrum, Waterfall, and hybrid methodologies Backlog management, prioritization, and reduction Sprint and release planning Delivery governance and executive reporting Risk, issue, dependency, and escalation management Budget, resource, scope, and schedule management Application development lifecycle Infrastructure modernization and cloud transformation Vendor and cross-functional team management Strong stakeholder management and executive presence Proactive, transparent, and assertive communication Negotiation, conflict resolution, and decision-making Key Responsibilities Own delivery across ServiceNow, application development, infrastructure, and cloud initiatives. Establish effective governance and provide clear, timely updates to senior stakeholders. Drive backlog prioritization and reduction through structured planning, capacity management, and close coordination with product owners and delivery teams. Improve sprint predictability, delivery velocity, release quality, and adherence to committed timelines. Proactively identify delivery risks, dependencies, resource constraints, and stakeholder concerns, and drive them to resolution. Manage project scope, schedules, budgets, resources, vendors, quality, and customer expectations. Lead distributed Agile teams and ensure accountability for agreed deliverables and business outcomes. Build trusted customer relationships through disciplined execution, transparency, and ownership. Challenge assumptions constructively and communicate risks or delivery concerns with clarity and confidence. Preferred Certifications PMP, PRINCE2, PMI-ACP, CSM, PSM, or SAFe ITIL Foundation or higher Microsoft Azure or AWS certification ServiceNow certification is advantageous Skills Project Management, Stakeholder Management, Risk Management, ServiceNow About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worlds best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30,000 employees in 30 countries, UST builds for boundless impacttouching billions of lives in the process. .