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Company Description Kalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound and outbound. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care. Role Description This is a Full-Time (Morning, Day, Evening & Night Shift), on-site L2 Support role located in Matatirtha, Kathmandu, Nepal. You'll be working in the Data Center and Network Operations Center, monitoring servers and networks, fixing technical issues that the first-level support team cannot resolve, maintaining virtual machines and operating systems, and occasionally visiting customer sites or other data centers for support. Since the infrastructure operates around the clock, the role involves working in rotational shifts Qualifications And Requirements Bachelors degree running or completed Foundational Networking: Strong understanding of OSI model, TCP/IP, subnets, routing, and switching. Core OS Administration: Intermediate skills in Linux distribution Redhat and Debian platform and Microsoft Windows Server administration. Basic Virtualization: Experience managing VMs in VMware vSphere or Microsoft Hyper-V. L1/L2 Troubleshooting: Proven ability to analyze logs, isolate issues, and handle escalated tickets. Customer Service: Effectively manage escalated customer issues and collaborate with L1 support teams. Work Place: Based at Matatirtha Data Center/NOC with customer site visit based on service type and requirements. Operational Hours: Available for continuous 24/7 rotational shift coverage, with on-site overnight presence at the Data Center as scheduled. External Locations: Ready to execute scheduled site visits to regional edge data centers based on business requirements. Compliance: Strictly committed to following company policies, regulations, and operational guidelines with high discipline. Driving: Candidate must have two-wheeler driving license and reliable two-wheeler. Experience: 2+ years of working experience. Soft Skills Preferred Logical and analytical skills for troubleshooting Polite & Effective communication skills Ability to work on pressure during critical incidents Sound Team work with proper coordination and collaboration Proper documentation and reporting skills Skills: customer experience,technical skillset,communication,basic computer skill,problem solving,customer satisfaction,customer service .
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.
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