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Job Summary We are looking for an experienced and customer-focused Implementation & Support Engineer to join our team. The ideal candidate should have hands-on experience implementing software solutions, providing technical support, troubleshooting customer issues, and coordinating with internal technical teams to ensure successful deployments and ongoing customer satisfaction. The role requires robust analytical skills, excellent communication abilities, and experience working directly with customers during implementation, go-live, and post-implementation support. Key Responsibilities Plan, coordinate, and execute software implementation projects for customers. Configure applications based on customer requirements and business processes. Work closely with customers during installation, deployment, testing, user acceptance, and go-live. Provide Level 1 and Level 2 technical support through phone, email, remote sessions, or onsite visits when required. Investigate, troubleshoot, and resolve application, configuration, and system-related issues within agreed SLA timelines. Coordinate with Product Development, QA, and Engineering teams to resolve complex technical issues. Perform root cause analysis and ensure timely issue resolution. Document implementation procedures, support activities, known issues, and resolutions. Conduct customer training sessions and provide user guidance during implementation and post-deployment. Monitor customer environments and proactively identify potential issues. Participate in software upgrades, patches, and release deployments. Assist in validating software releases before customer deployment. Maintain accurate support tickets, implementation status reports, and project documentation. Build and maintain solid customer relationships through effective communication and timely support. Required Skills Experience in software implementation and customer technical support preferably for LOS and LMS systems for NBFC in different Loan products. Solid troubleshooting and problem-solving skills. Understanding APIs, web services, and application integration concepts is an advantage. Experience using ticketing/helpdesk systems. Ability to analyze logs and diagnose application issues. Robust verbal and written communication skills. Ability to manage multiple customer implementations and support requests simultaneously. Willingness to travel for customer implementations when required. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.