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Job Description: Senior Cisco UCCE Support Engineer (L3)Job Overview We are seeking an experienced and highly skilled L3 Cisco UCCE Support Engineer with 6 to 8 years of hands-on experience in contact center environments. In this role, you will be responsible for the end-to-end maintenance, management, and troubleshooting of Cisco Unified Contact Center Enterprise (UCCE) components and third-party integrations. You will act as the highest level of internal technical escalation, ensuring high availability, system performance, and seamless business operations. Key Responsibilities1. System Maintenance & Management Core Management: Maintain and manage all core Cisco UCCE components, ensuring high availability and optimal performance. Outbound Campaign Management: Oversee, configure, and maintain the List & Campaign Manager systems. Third-Party Integration: Administer and manage specialized call recording and contact center software, specifically Calabrio and Acqueon. Lifecycle Management: Handle software version maintenance, upgrades, and updates in line with the latest vendor releases for all supported devices and platforms. Patching: Provide technical guidance and senior-level support during monthly system patching activities. L2/L3 Support & Incident Management Advanced Troubleshooting: Provide robust L2/L3 technical support for complex UCCE infrastructure issues and integrated customized applications. Root Cause Analysis: Perform deep-dive analysis on system issues and deliver long-term, effective technical solutions. Incident Response: Own the investigation of critical issues, and prepare and share formal Root Cause Analysis (RCA) reports for all P1 and P2 incidents. Business Continuity & Compliance Failover Testing: Lead and execute quarterly system functional failover activities to ensure disaster recovery readiness. System Audits: Conduct comprehensive quarterly system audits to monitor health, security, and performance metrics. Vendor Coordination: Act as the primary technical point of contact to coordinate and collaborate with Cisco, Acqueon, and other vendor Technical Assistance Centers (TAC) for complex bug fixes. Requirement Gathering & Documentation Stakeholder Engagement: Coordinate across various internal business user functions to gather technical requirements and offer operational support. Documentation Management: Author and update technical documentation aligned with the implemented Contact Center solution architectures. Compliance & Inventory: Formally document user requirements, obtain necessary change management approvals, and maintain an accurate site inventory along with supporting system documentation. Required Skills & Qualifications Experience: 68 years of dedicated experience in supporting and maintaining Cisco UCCE environments. Technical Expertise: Strong engineering knowledge of Cisco UCCE architecture, Intelligent Contact Management (ICM), and Cisco Finesse. Third-Party Tools: Hands-on support experience with Calabrio (Recording) and Acqueon (Campaign/List Management) is highly preferred. Process Oriented: Proven experience handling high-priority (P1/P2) incidents, drafting RCAs, and working within ITIL frameworks. Soft Skills: Excellent analytical problem-solving abilities, strong stakeholder management, and clear technical communication skills. Skills: management,cisco,ucce,components,failover .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.