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Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices. - Ensure resolution provided in the first interaction with the customer - Acquiring knowledge about the newly released products and recent updates. - Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service - Position and sell Premium support contracts to customers based on their support entitlement. - Job Responsibilities: - - Desired Skills: - Self-Motivated C Ability to Work Under Pressure - Should have good comprehensibility and understandability of what customers want - Should have critical thought process and decision-making capability with focus on accuracy - Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies - Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. - Ability to sell/Upsell - Candidates should be open to a shift of 24x7. - - Soft Skills: - Should possess valuable English verbal skills - Excellent logical reasoning - ands of technology experts across. .