Business Analyst / Systems Analyst - Hybrid working

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026. We are looking for a Senior Salesforce Technical BSA with 8 to 12 years of experience, including strong hands-on expertise in Salesforce platforms and deep domain knowledge in Life Sciences. This role involves working closely with business stakeholders and technical teams to gather, analyze, and translate business requirements into high-quality Salesforce solutions across multiple clouds such as Health Cloud, Service Cloud, and Experience Cloud Role: Senior Salesforce Technical Business Analyst Experience: 12 to 15 years Job Type: Full Time Employment Work with business and product teams to gather, analyze, and document requirements for Salesforce enhancements and new features Translate business requirements into functional and technical specifications, user stories, acceptance criteria, and process flows Collaborate with Salesforce architects and developers to ensure technical feasibility and alignment with platform best practices Conduct gap analysis, impact assessments, and solution design discussions Support Salesforce configuration using Flows, Validation Rules, Page Layouts, and basic admin capabilities Participate in sprint planning, backlog refinement, and user acceptance testing (UAT) Manage cross-functional communication with QA, development teams, and business stakeholders Work with Life Sciences data models including patient journeys, consent management, and regulatory requirements Support integration discussions with systems such as Veeva, ERP, MDM, EHR, and downstream platforms Ensure documentation, design artifacts, and release notes comply with Life Sciences quality and compliance processes 8 to 12 years of overall experience with strong experience as a Salesforce Business Systems Analyst Strong understanding of Salesforce core platforms including Sales Cloud and Service CloudHands-on or functional exposure to Salesforce Health Cloud (preferred)Strong experience writing user stories, functional specifications, and process flowsExperience with tools such as Visio, Lucidchart, Jira, Confluence, and ALM toolsGood technical understanding of Apex triggers, SOQL basics, and Lightning Web Components (functional comprehension)Experience working closely with Salesforce technical teams on solution designStrong Life Sciences domain knowledge including clinical workflows, patient support programs, and compliance processesUnderstanding of regulatory standards such as GxP and HIPAAExperience supporting integrations with enterprise systemsExcellent communication skills with experience working with US and Canada stakeholdersExperience with Salesforce Experience Cloud or Health Cloud is a plusPrior experience in Pharma CRM, Medical Affairs, Patient Services, or Clinical Operations is a plusExperience working with distributed or global teamsFamiliarity with CPT and ICD-10 coding standardsCompetitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment Let's unleash your full potential at Persistent - persistent.Requirement Gathering,Salesforce Platform,Business Analyst-Business Analyst .