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Role Overview We are looking for a hands-on ServiceNow Lead with deep expertise in Field Service Management (FSM), EAM and proven experience delivering multiple implementations. The candidate will lead technical design, development, configuration, and deployment activities while providing guidance to the development team. Key Requirements 8+ years of ServiceNow experience with strong hands-on development expertise.Minimum 23 end-to-end ServiceNow FSM implementations.Expertise in:Work Order ManagementScheduling & DispatchingDispatcher WorkspaceAgent Mobile ApplicationAsset & Inventory ManagementFlow Designer and IntegrationsAbility to lead technical workshops and solution discussions with customers.Strong development skills including Business Rules, Script Includes, Client Scripts, and IntegrationHub.Experience in code reviews, technical documentation, and best practices implementation.Mandatory Certification ServiceNow Certified Implementation Specialist (CIS-FSM)Preferred Certifications ServiceNow CSAServiceNow CADITIL v4 FoundationBoth roles require strong communication skills, customer-facing experience, and the ability to drive successful ServiceNow FSM and EAM implementation and transformation programs. .