Operations Manager

Roles and Responsibilities As Operations and Marketing Manager, you shall be responsible for, but not limited to, the following functions: A. Operations Oversee and manage the day-to-day business operations across stores and clinics to ensure efficiency, compliance, and seamless service delivery. Implement, monitor, and track Key Performance Indicators (KPIs) across all stores and clinic units to drive operational excellence. Monitor, document, and review staff performance against defined KPIs, and coordinate with management to initiate corrective or developmental actions as required. Maintain and manage Purchase Orders (POs) and track delivery status to ensure timely procurement and supply chain continuity. Coordinate with vendors for pricing, terms, timely delivery, and resolution of supply-related issues. Oversee and coordinate the end-to-end home delivery process to ensure timely, accurate, and customer-satisfactory fulfillment. Plan and oversee staff training initiatives to build operational capability and maintain service standards across all units. B. Marketing Operations Oversee and direct all marketing activities across stores to ensure brand consistency, customer engagement, and revenue growth. Plan, organize, and conduct marketing camps and outreach programmes to expand customer reach and build brand awareness in target markets. Conduct in-store and field-based product display and sampling activities to educate customers and drive product adoption and sales. We are a chain of medicine stores, clinic and blood collection center spread across South Kolkata and Baruipur. Our Head Office is at Baruipur. .