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Role & responsibilities Coordinate day-to-day operational activities for Strategic Alliances and ensure timely closure of assigned tasks. Support partner onboarding, documentation, agreement coordination, requirement tracking, and internal approvals. Maintain accurate records, trackers, dashboards, and MIS reports for management review. Monitor process compliance, SLA adherence, escalations, and pending cases across stakeholders. Work closely with sales, product, credit, risk, legal, finance, technology, and partner teams to resolve operational issues. Identify process gaps, recommend improvements, and support implementation of SOPs and automation initiatives. Handle partner queries, operational escalations, data reconciliation, and periodic reporting. Ensure adherence to internal policies, audit requirements, regulatory guidelines, and documentation standards. .