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Customer Support Specialist Location: Ahmedabad (Onsite) Shift Timings: UK Shift | 1:30 PM to 10:30 PM IST 5 Days Working (Monday to Friday) Job Summary: We are looking for an experienced and customer-focused Customer Support Specialist to manage international (UK-based) clients, ensure successful SaaS onboarding, drive customer retention, and support account growth. The role requires strong stakeholder communication, CRM expertise, and the ability to manage escalations while delivering measurable client success outcomes. Key Responsibilities: Act as the primary point of contact for international (UK) clients Manage end-to-end SaaS onboarding , adoption, and implementation Configure, manage, and optimize CRM platforms (Salesforce, Zoho) Handle client escalations , issue resolution, and expectation management Drive customer retention , renewals, and account growth opportunities Track and report KPIs, SLAs, and client health metrics Map and optimize the customer journey to improve user experience Collaborate with Sales, Product, Tech, and Operations teams for seamless service delivery Lead cross-functional initiatives using Agile & Scrum methodologies Ensure consistent B2B relationship management and stakeholder alignment Required Skills & Competencies: Client Success Management / Customer Success Operations International Client Handling (UK / Global Markets) Escalation & Stakeholder Management CRM Implementation & Administration ( Salesforce / Zoho ) SaaS Onboarding & Product Adoption KPI Tracking, Reporting & Data Analysis Customer Retention & Account Growth Cross-functional Leadership Agile & Scrum exposure Strong communication and problem-solving skills Preferred Qualifications: 37 years of experience in Client Success / Account Management / SaaS OperationsPrior experience handling UK or international clientsExperience in B2B SaaS environmentsFamiliarity with customer success tools, CRM analytics, and service delivery modelsWhy Join Us: Exposure to UK-based international clients Structured work hours with 5-day work week Growth opportunities in Client Success & SaaS leadership roles Collaborative, fast-paced, and process-driven work culture .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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