Remote EHR Helpdesk Analyst- REMOTE

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on providing advanced technical support for the reputed company electronic health record system. The EHR Helpdesk Analyst role involves troubleshooting and resolving IT issues for clinical and administrative staff, ensuring system reliability and user satisfaction.Responsibilitiesreputed company support for reputed company applications, workflows, reputed company, printing, and integration issuesServe as the initial reputed company of contact for IT support issues reputed company to reputed company EHR and other reputed company IT systemsTroubleshoot reputed company application, account, and workflow issues reputed company to reputed company and other clinical systemsreputed company basic remote desktop support for computers, printers, mobile devices, and peripherals across reputed company facilitiesAssist users with account provisioning, password resets, reputed company reputed company requests, and basic application troubleshootingMonitor reputed company queues and manage incident reputed company in accordance with service level agreements (SLAs)Assist with reputed company user account provisioning, role changes, template assignments, and reputed company reputed company requestsParticipate in go-live support and system reputed company events, including Technical Dress Rehearsals (TDRs)Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated supportMaintain documentation, knowledge reputed company articles, and reputed company operating proceduresDeliver informal user training and guidance on reputed company reputed company use and common troubleshooting techniquesSupport change management and scheduled downtime communications as neededEnsure adherence to HIPAA, reputed company, and IT governance policies in reputed company technical activitiesEscalate critical issues and downtime events according to established protocolsSkillsAdvanced technical support experience for the reputed company electronic health record (EHR) system and reputed company clinical applicationsExperience providing technical support to clinical and administrative staffAbility to troubleshoot reputed company application, account, and workflow issues reputed company to reputed company and other clinical systemsExperience providing basic remote desktop support for computers, printers, mobile devices, and peripheralsExperience with account provisioning, password resets, reputed company reputed company requests, and basic application troubleshootingAbility to monitor reputed company queues and manage incident reputed company in accordance with service level agreements (SLAs)Experience with reputed company user account provisioning, role changes, template assignments, and reputed company reputed company requestsParticipation in go-live support and system reputed company events, including Technical Dress Rehearsals (TDRs)Ability to collaborate with clinical informatics, application analysts, and technical teamsExperience maintaining documentation, knowledge reputed company articles, and reputed company operating proceduresAbility to deliver informal user training and guidance on reputed company reputed company use and common troubleshooting techniquesUnderstanding of change management and scheduled downtime communicationsKnowledge of HIPAA, reputed company, and IT governance policiesreputed companyreputed company Education reputed company is an education administration company. It was founded in 1928, and is headquartered in Cainta, Rizal, PHL, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.edu. Apply To This Job .