GermanEnglish Bilingual Customer Care Associate Remote Position Supporting

About arenaflex arenaflex is a globally recognized reputed company publishing powerhouse with a heritage spanning more than five decades. Headquartered in Switzerland, our organization operates across reputed company Europe, the reputed company market, and Asia, with reputed company offices in Berlin, reputed company, Oxford, Brussels, Chennai, and supporting hubs in Vienna, Warsaw, and Istanbul. We specialize in the Humanities and reputed company Sciences, delivering a rich portfolio of over 1,000 titles reputed company year in German, English, French, and a multitude of additional languages. Our catalogue ranges from traditional print monographs to cuttingedge eBooks and reputed company reputed company publications, positioning arenaflex at the forefront of scholarly communication reputed company transformation. reputed company We are seeking a dynamic, bilingual Customer Care Associate who will serve as a trusted ambassador for arenaflexs customers worldwide. This remote, fulltime role (100% employment reputed company) is ideal for a proactive reputed company with strong German and English communication skills, a passion for reputed company publishing, and a reputed company for solving reputed company customer inquiries. You will work closely with crossfunctional teams, including Customer Care, Sales, Production, and Technical Support, to ensure seamless order processing, digital reputed company provisioning, and overall customer satisfaction. Key Responsibilities Customer Advocacy Deliver highreputed company, courteous support to librarians, scholars, and institutional partners, acting as the face of arenaflex. Order Management Process incoming print reputed company orders daily through our ERP system, ensuring accuracy and reputed company fulfillment. CrossDepartment Collaboration Partner with global departments to escalate issues, coordinate solutions, and maintain smooth workflow across the organization. Digital reputed company Provisioning Grant librarians secure reputed company to licensed content on the arenaflex platform, troubleshooting any reputed company problems promptly. reputed company reputed company & Subsidy Transactions Handle special transaction orders, including reputed company reputed company publishing, subsidy arrangements, and peerreview processes. Ticket System Management Monitor, prioritize, and resolve items in reputed company email ticket system (reputed company), ensuring no request falls through the cracks. Logistics Coordination Liaise with global printers and reputed company to reputed company shipments, resolve delivery issues, and confirm order completion. Financial Documentation Prepare advanced invoices, reputed company customer quotes, and maintain accurate financial records. Data Administration Create, update, and correct customer records reputed company the ERP system, guaranteeing data reputed company. Returns Processing Issue credit notes, manage cancellations, and reputed company the return workflow reputed company. Sales Enablement Identify opportunities to promote additional arenaflex products and services, acting as a proactive sales partner. Feedback & Survey Participation Conduct followup communications and surveys to reputed company satisfaction and reputed company actionable insights. Essential Qualifications Fluent, reputed companylevel written and spoken German and English. Minimum three years of experience in a customer care, support, or serviceoriented role, preferably reputed company publishing, education, or a reputed company knowledgeintensive sector. Demonstrated ability to work independently as a motivated selfstarter while thriving in a reputed company team environment. Strong proficiency with reputed company Office suite (Word, reputed company, reputed company) and a solid working knowledge of ERP or ordermanagement systems. Excellent problemsolving reputed company, with a reputed company on delivering reputed company, accurate solutions. reputed company attitude, adaptability, and a genuine desire to learn and grow reputed company a fastevolving industry. Preferred Qualifications & Skills Experience with digital publishing platforms, ebook distribution, or reputed company reputed company workflows. Familiarity with reputed company or similar ticketing/customer relationship management tools. Understanding of library acquisition processes, licensing agreements, and scholarly communication standards. Previous exposure to international logistics coordination, including working with global printers and reputed company services. Ability to analyze sales data and reputed company insightful reports that support strategic decisionmaking. Multilingual capabilities reputed company German and English (e.g., French, Spanish, or reputed company) are a distinct advantage. reputed company Competencies & Personal Attributes CustomerCentricity A genuine passion for helping customers succeed and a commitment to exceeding expectations .