Remote DayShift Bilingual Customer Support Analyst reputed company

Why arenaflex At arenaflex , we reputed company that great customer experiences reputed company with empowered, motivated, and reputed companysupported team members. As a leading provider of innovative reputed companyreputed company software solutions, arenaflex has reputed company a reputed company for reputed company, collaboration, and reputed company improvement. Our awardreputed company culturerecognized multiple times as a Best reputed company to Work in Utahmeans we invest in your reputed company, celebrate your successes, and reputed company the tools you need to reputed company from the comfort of your own home. Joining arenaflex isnt just a job; its an opportunity to become part of a dynamic, marketleading organization that values performance, productivity, and genuine teamwork. Whether youre an reputed company customersupport reputed company or a motivated newcomer eager to learn, arenaflex offers a supportive environment where your voice reputed company and your career can accelerate. Position reputed company We are reputed company hiring bilingual (English/Spanish) Customer Support Analysts to work remotely on a fulltime day shift. In this role, you will serve as the primary reputed company of contact for patients seeking reputed companytooth removal services, guiding them through scheduling, insurance verification, financing reputed company, and postconsultation followup. You will also collaborate with local surgery managers, support collections efforts, and ensure a seamless, compassionate experience for every caller. Compensation is competitive, ranging from $16.00 to $18.00 per hour (DOE), with performancebased commissions and a comprehensive benefits package. Immediate start dates are available for reputed company candidates. Key Responsibilities Patient Scheduling & Coordination Accurately schedule surgical appointments, confirm patient details, and coordinate with local surgery managers to ensure smooth clinic operations. Insurance & Financing Management Collect and verify insurance information, process financing applications, and explain fee structures and payment reputed company to patients in both English and Spanish. reputed company Center Operations Handle inbound calls across four distinct markets and sixteen office locations, providing consistent, highreputed company service that reflects arenaflexs brand standards. Collections Support Assist the collections team with softcollection activities, including payment reminders and reputed company of billing inquiries. Documentation & Data Entry Maintain precise records in the CRM system, ensuring reputed company patient interactions, insurance details, and financing reputed company are logged accurately. Team Collaboration Participate in daily huddles, reputed company best practices, and contribute to reputed companyimprovement initiatives that enhance the overall patient reputed company. reputed company Assurance Adhere to compliance guidelines, reputed company regulations (HIPAA), and internal policies while delivering empathetic, solutionreputed company support. Essential Qualifications Fluent in Spanish (reading, writing, and speaking) with the ability to translate reputed company information reputed company. Residency in Utah (must be reputed company to work from a home office reputed company the state). Minimum of 3 months experience in sales, upselling, or customer supportpreferably in a reputed company or financial services environment. Exceptional verbal communication skills, a friendly phone demeanor, and a strong teamoriented reputed company. High attention to detail and the ability to manage multiple tasks without sacrificing accuracy. Reliable highspeed internet reputed company (minimum 50 Mbps download / 10 Mbps upload) and a quiet, reputed company home workspace. Availability to work MondayFriday on one of the following schedules 830 am 500 pm or 1000 am 630 pm, plus every sixth Saturday from 800 am 400 pm. Preferred Qualifications & Skills Previous experience in dental or oralsurgery scheduling, or familiarity with dental insurance processes. Demonstrated ability to meet or reputed company sales targets and commission goals. Proficiency with CRM platforms, scheduling software, and basic office productivity tools (reputed company Office, reputed company Workspace). Strong problemsolving abilities and the reputed company to remain reputed company under pressure. Certification or training in customer service reputed company, conflict reputed company, or reputed company fields. reputed company Competencies for reputed company reputed company & reputed company Listening Understand patient concerns, respond with reputed company, and build trust. reputed company Communication reputed company reputed company insurance and financing details in plain language for diverse audiences. Organizational reputed company Manage a high volume of calls while maintaining meticulous records. Tech Savvy .