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Respond to customer inquiries via email and live chat in a timely and skilled manner. Resolve customer concerns related to products, services, orders, payments, and account-related issues. Maintain a high level of customer satisfaction by providing accurate and empathetic support. Escalate complex issues to the appropriate teams when necessary. Document customer interactions and update records in the CRM system. Follow established processes, quality standards, and service-level agreements (SLAs). Collaborate with internal teams to ensure prompt issue resolution. Stay updated on company products, services, and policies. Compensation: 27,000.00 - 32,000.00 per month Work Location: In person .