Live Chat Executive (India)

Job Role: Live Chat Executive Location: Indore, Madhya Pradesh Salary: 25,000 30,000 per month Employment Type: Full-Time, Permanent Industry: BPM / BPO Department: Customer Success, Service & Operations Work Schedule: 5 Days Working Shift: Adaptable (Evening or Night Shift) (WFO) We are looking for a Live Chat Executive to deliver exceptional customer service by assisting customers through live chat, email, and other digital support channels. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve customer queries efficiently while maintaining high service standards. Key Responsibilities - Respond to customer inquiries via live chat, email, and other online support channels. - Provide accurate information regarding products and services. - Resolve customer concerns promptly while ensuring a positive customer experience. - Analyze customer issues and provide appropriate solutions or escalate complex cases when required. - Coordinate with internal teams to resolve customer-related issues. - Maintain accurate records of customer interactions and follow-up actions. - Ensure compliance with company policies and quality standards. - Deliver exceptional customer support while meeting quality and response time standards. Required Skills - Excellent verbal and written communication skills. - Strong customer service and problem-solving abilities. - Good typing speed and computer proficiency. - Ability to manage multiple customer interactions simultaneously. - Basic knowledge of CRM tools and MS Office is preferred. - Positive attitude with a customer-focused approach. - Ability to work independently with moderate supervision. Eligibility Criteria - Education: Undergraduate / Any Graduate / Any Postgraduate - Freshers and experienced candidates are welcome to apply. - Prior experience in Customer Support, Live Chat, Customer Service, or BPO will be an added advantage. - Willingness to work flexible evening and night shifts. Preferred Skills - Live Chat Support - Customer Support - Customer Service - Customer Experience Management - Communication Skills - Problem Solving - MS Office - CRM Tools Benefits - 5 Days Working - Flexible Evening & Night Shifts - Permanent Full-Time Employment - Growth opportunities Opportunities - Friendly & Professional Work Environment Apply Now! +91-XXXXXXXXXX Compensation: 300,000.00 - 360,000.00 per year Benefits: - Provident Fund Work Location: In person .