🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Duties and responsibilities - Handle customer queries / issues / concerns / feedback / grievances Convert queries / leads into ordersPay utmost attention to detailsUnderstand the category of tableware and home dcor thoroughlyTrain new customer service team membersCreate intervention and improvement plans for team membersSuggest new procedures to improve customer serviceResole escalated customer issuesMotivate customer service team to meet goalsDelegate tasks and set deadlines for your internal teamOversee day-to-day operationMonitor team performance and report on metricsImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolution Desired Candidate Profile - Excellent communication (English & Hindi) and negotiation skillsShould have good work ethics and calm attitudeShould be able to manage escalations and queriesGood typing skills- 25-40 WPM .