🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Manage a team of CSA's for German language Responsible for providing floor support &team performance Understanding of Metrics &targets Conduct performance reviews&meeting Hands on exp. in Shrinkage,SLA,Attrition, AHT,CSAT,call volume&rostering Required Candidate profile Excellent communication skills with as Team Lead min.2 yrs exp.for international voice process in german process c1 ir B2 certified in German language ok to work in rotational Shifts &off's .