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Key Responsibilities: 1. Operations Management - Oversee daily store operations including food preparation, service, hygiene, and customer experience. - Ensure adherence to SOPs, food safety standards, and company policies. - Monitor inventory levels, wastage, and ensure optimal stock management. - Coordinate with kitchen, service, and support teams to ensure smooth operations. 2. Team Leadership - Supervise and guide store staff including service associates, kitchen staff, and support teams. - Ensure proper staff scheduling, attendance, and discipline. - Train and mentor employees to maintain high service standards. - Foster a positive and productive work environment. 3. Customer Experience - Ensure excellent customer service standards are maintained at all times. - Handle customer feedback and resolve complaints promptly and professionally. - Maintain presentation standards of the store and display counters. 4. Sales & Business Performance - Drive daily sales targets and maximize revenue opportunities. - Monitor unit performance and identify opportunities to improve efficiency and profitability. - Support implementation of promotions, seasonal offerings, and marketing initiatives. 5. Compliance & Quality Control - Ensure compliance with food safety, hygiene, and regulatory standards. - Maintain cleanliness and upkeep of the store as per brand standards. - Ensure accurate billing, cash handling, and daily sales reporting. .