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Role & responsibilities Reconnect with inactive customers and generate repeat business prospects. Develop and maintain solid relationships with existing and potential customers. Respond to customer inquiries, complaints, and service requests in a timely manner. Follow up with customers to ensure satisfaction and encourage repeat business. Coordinate with the Sales, Production, Logistics, and Accounts teams to ensure smooth order execution. Track customer feedback and recommend improvements to products and services. Prepare customer reports, MIS, and follow-up status reports. Resolve customer issues efficiently while maintaining a high level of professionalism. Assist in achieving customer retention and business growth targets. Preferred candidate profile Exposure of customer retention and revival. Polymer Industry exposure. .