Customer Experience Executive (Vikaspuri)

Job Summary We are looking for a Job Summary We are looking for a Customer Experience Executive to manage customer interactions throughout the loan application journey. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to coordinate with internal teams to ensure a smooth and timely loan process. Key Responsibilities - Contact customers to explain loan products and documentation requirements. - Assist customers in completing loan applications and resolving queries. - Follow up on pending documents and application status. - Coordinate with sales, credit, and operations teams for timely processing. - Maintain accurate customer records in CRM/software. - Provide regular updates to customers until loan disbursement. - Handle customer complaints professionally and ensure prompt resolution. - Meet daily follow-up and customer satisfaction targets. Required Skills - Excellent verbal and written communication skills (Hindi and English preferred). - Strong customer service and relationship management skills. - Positive follow-up and coordination abilities. - Basic computer knowledge (MS Office, CRM systems, email). - Ability to multitask and work in a target-driven environment. - Positive attitude and problem-solving mindset. - 13 years of experience in customer service, telecalling, banking, NBFC, or loan processing is an advantage Compensation: 12,000.00 - 18,000.00 per month Benefits: - Cell phone reimbursement - Paid sick time - Paid time off Work Location: In person .