Lead, Digital Customer Experience Communication & Governance

We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world If you are up to challenge your creativity and make an impact, we are excited to welcome you! Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing. The Lead, Digital Customer Experience Communication & Governance Specialist is responsible for driving the communication, engagement, and governance agenda across the Digital Customer Experience (DCX) organisation. The role ensures that strategic priorities, business outcomes, portfolio progress, and leadership messages are translated into clear, compelling, and actionable communications that strengthen alignment, collaboration, and execution across DCX. The role is directly responsible for creating, producing, and delivering content/assets that increase awareness, transparency, and recognition of both people and business achievements. What will you do Key Responsibilities Communication Strategy & Leadership Engagement Design, execute, and continuously evolve the DCX communication and engagement strategy aligned with business priorities and transformation objectives.Build and maintain an integrated communication roadmap for DCX leaders, stakeholders, and teams.Produce and drive consistent messaging across DCX, DCR, CXCT, and Schneider Digital organisations.Deliver content/assets that Support leadership visibility through executive communications, presentations, campaigns, thought leadership content, and strategic storytelling.Ensure communication assets, guidelines, and key messages are accessible, understood, and consistently applied across teams. Executive Communications & Strategic Storytelling Transform complex business, portfolio, customer experience, and digital transformation topics into clear executive-level narratives, working in close collaboration with Digital Streamleads.Support Monthly Reviews, Quarterly Business Reviews, leadership meetings, and strategic business updates through impactful communication materials.Showcase business impact, outcomes, successes, and lessons learned through data-driven storytelling. Governance, Portfolio Visibility & Business Reviews Support governance processes and communication readiness for Monthly Reviews, DCR Reviews, QBRs, H1/H2 Business Reviews, and leadership forums. Establish communication governance standards, templates, and best practices across the organisation.Improve transparency around roadmaps, priorities, milestones, risks, and achievements. Employee Engagement & Organisational Visibility Manage and continuously improve DCX communication channels, including newsletters, Bi Monthly team meetings, internal communities, and leadership communications. Lead the planning and delivery of DCX bi-monthly team meetings and organisation-wide communication events.Increase visibility of DCX talent, products, platforms, and strategic outcomes through engaging communication campaigns.Promote Schneider Electric IMPACT values through storytelling and people-centred communications. AI-Driven Communication Excellence Leverage Artificial Intelligence tools to improve communication effectiveness, efficiency, reporting, content creation, and governance activities.Identify opportunities to automate repetitive communication and reporting tasks.Promote AI adoption and best practices within the team and broader DCX community. Business Acumen & Strategic Alignment Stay informed on Schneider Electric strategy, customer experience trends, digital transformation priorities, and industry developments.Translate business strategy into meaningful communication that creates understanding, alignment, and action.Ensure communications support organisational objectives and long-term business outcomes. Success Measures The role is successful when: A clear DCX communication strategy and narrative drive alignment across leadership teams and streamsExecutive communications, reviews, and business updates effectively connect strategy, KPIs, priorities, and outcomesDCX communications .