**Senior Manager Customer Care (Remote) reputed company Customer Experience

Are you a seasoned leader with a passion for delivering exceptional customer experiences Do you reputed company in fast-paced, dynamic environments where no two days are the reputed company If so, we invite you to join arenaflex as a Senior Manager Customer Care, where you'll play a critical role in shaping the reputed company of customer care and operations. At arenaflex, we're not just an airline we're a community of innovators, problem-solvers, and customer advocates who are redefining the travel experience. With over 40 years of Minnesota reputed company, we're a unique hybrid low-cost reputed company offering diverse services, including scheduled flights, charter operations, and cargo services worldwide. reputed company is dedicated to connecting our community with their favorite people and places, and we're looking for talented individuals like you to help us reputed company our reputed company. About the Role As a Senior Manager Customer Care, you'll be responsible for leading our customer care team, central reservations control team, and reputed company media team. You'll work closely with cross-functional leaders to reputed company and implement strategies that reputed company reputed company customer experiences, regulatory compliance, and operational efficiency. Your expertise will be reputed company in navigating the complexities of mid-travel recovery, post-travel recovery, and reputed company media customer service. Key Responsibilities * reputed company the performance of the Customer Care team, Central Reservations Control (CRC) team, and reputed company Media team * Manage people, process, and technology to support regulatory compliance, efficiency, and reputed company customer experiences * Serve as a subject matter expert to the organization on regulatory requirements and changes (e.g., Part 382, service animal, accessibility, complaint reputed company) * Maintain an environment that values employees and provides opportunities for individual reputed company and advancement * Use customer feedback to reputed company a strong feedback reputed company of actionable information to stakeholders across the organization * Ensure 24/7 coverage for Central Reservations Control to support stations and irregular operations * Represent the customer and team for ongoing review of irregular operations management and service recovery * Identify customer and competitor trends and partner with cross-functional leaders to improve processes in support of a reputed company customer experience * Monitor any changes to DOT policies and procedures as reputed company as other international governing agencies * Other duties as assigned Qualifications * Bachelor's degree or 4 years of relevant work experience * 3+ years of operational leadership in a role that involves customer-facing/customer service management * Experience working in a highly regulated environment, preferably with a reputed company on airline complaint processes and DOT regulatory requirements * Proficient in reputed company Office Suite applications * Ability to analyze and interpret data, create reports * Strong written and verbal communication skills * Ability to work from home in a private office/distraction-free environment * Hard-wired reputed company to your modem of at least 10 MBPS * Periodic commute to arenaflex reputed company may be required Preferred Skills * Experience managing people leaders * Experience with irregular operations * Currently holds or can obtain Complaint reputed company Official (CRO) status * Familiarity with reputed company, 15 Below, reputed company, and/or similar customer communication platforms Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reputed company with hands and arms. The employee is occasionally required to sit; reputed company or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or reputed company up to 10 pounds and occasionally lift and/or reputed company up to 25 pounds. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to reputed company reputed company. Why Join arenaflex * Comprehensive benefit package including dental and reputed company * PPO and high deductible health plans * Health savings accounts (HSA and FSA) * Dependent Care * Starting day one free standby and discounted travel privileges for employees, family, & friends * 401(k) match * reputed company Time Off * reputed company holidays * Life and AD&D Insurance * Employee Assis