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About the Role We are looking for an experienced and customer-focused Manager, Customer Success Engineering to lead a team of Customer Success Engineers and deliver exceptional technical support for enterprise customers. In this role, you will be responsible for building a high-performing team, driving operational excellence, and creating a proactive, AI-enabled customer support experience. You will lead technical escalations, improve support processes, and partner closely with cross-functional teams to continuously enhance customer outcomes. This is an opportunity for someone who enjoys solving complex technical problems, leading people, and building scalable support operations in a fast-paced B2B SaaS environment. Lead and mentor a team of Customer Success Engineers supporting global enterprise customers. Foster a customer-first culture built on trust, ownership, empathy, and technical excellence. Ensure the team develops deep product expertise and strong troubleshooting capabilities. Drive the adoption of AI and automation to improve support efficiency and customer experience. Stay current with emerging AI technologies and incorporate best practices into support operations. Lead critical customer escalations and high-severity incidents while ensuring timely communication and resolution. Improve operational efficiency through automation, AI copilots, chatbots, and workflow optimization. Use data and customer insights to drive decision-making and identify opportunities for continuous improvement. Build and maintain dashboards to track key support metrics such as CSAT, SLA adherence, resolution time, ticket volume, and productivity. Collaborate with Product, Engineering, Customer Success, and Professional Services teams to resolve root causes and improve the product experience. Represent the voice of the customer by providing actionable feedback to internal stakeholders. Promote knowledge sharing through documentation, postmortems, and internal enablement initiatives. Support ongoing learning and career development within the team. Recruit, coach, and retain high-performing technical support professionals. Build a culture of accountability, collaboration, innovation, and continuous improvement. We're Looking For: 810 years of experience in Technical Support, Customer Success Engineering, or a similar customer-facing technical role within a B2B SaaS or enterprise software environment. At least 1 year of people management experience leading technical support or customer engineering teams. Strong customer focus with the ability to understand customer challenges and translate them into effective technical solutions. Experience supporting enterprise customers with an understanding of security, compliance, and large-scale operational requirements. Strong analytical and problem-solving skills with a structured approach to troubleshooting. Solid understanding of modern SaaS platforms, cloud infrastructure (AWS or similar), APIs, webhooks, authentication protocols (OAuth, SAML, SSO), integrations, and enterprise applications. Experience using AI tools or automation to improve support operations and customer outcomes. Proven ability to manage high-priority incidents, technical escalations, and cross-functional stakeholder communication. Experience working with globally distributed customers and teams across multiple time zones. Familiarity with CRM, support, reporting, and analytics tools (such as Salesforce, Freshworks, or similar platforms). Knowledge of IT service management practices (ITIL or equivalent) and modern support operations is an advantage. Willingness to work rotational shifts to support global customers. Why Consider This Opportunity Lead a high-impact customer engineering function supporting enterprise customers. Work with modern cloud technologies, AI-driven support practices, and scalable SaaS platforms. Collaborate with cross-functional teams in a fast-paced, technology-driven environment. Play a key role in shaping customer experience, operational excellence, and team growth. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.