🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Job Description: Customer Retention Executive (Portfolio Management) Roles & Responsibilities: Primary Point of Contact (POC): Act as the central liaison between customers, Relationship Managers (RMs), and the Customer Service team. Customer Retention: Proactively engage with at-risk customers to identify pain points and deploy strategic retention strategies. Borrower Evaluation & Risk Review: Analyze client profiles, payment histories, and financial health to evaluate creditworthiness and risk profiles. Feedback Loop: Provide critical insights from customer feedback to product and service teams to improve retention. Requirements & Qualifications: Education: Bachelor's degree in Finance, Business, or a related field (Targeting 2025/2026 graduates). Skills: Strong analytical capabilities with exceptional communication, negotiation, and problem-solving skills. Location: Andheri East, Mumbai. Compensation: INR 2.40- 3.00 LPA (Depends on your interview performance). Selection Process: Online interview followed by in-person interview. .