Senior Key Accounts Manager India

BagginsHQ is an international technology company specializing in custom software development, mobile applications, enterprise systems, AI-powered solutions, cloud infrastructure, digital transformation, digital marketing, and business growth solutions. We partner with businesses across multiple industries to streamline operations, improve efficiency, and accelerate growth through technology. As we continue expanding our commercial operations, we are seeking an experienced Senior Key Accounts Manager to strengthen customer relationships, support our sales teams, and drive sustainable revenue growth across an assigned portfolio of accounts. Position Overview The Senior Key Accounts Manager is a senior commercial leadership role responsible for managing strategic customer relationships, supporting Enterprise Sales Executives and Sales Agents in closing business, and driving verified revenue across an assigned portfolio of accounts. You will serve as the commercial bridge between customers, sales teams, and internal departments, ensuring opportunities progress efficiently from prospecting through implementation while maintaining exceptional customer experiences. Success in this role is measured by your ability to generate, protect, and grow verified revenue. Key Responsibilities Revenue Growth Take ownership of the commercial performance of your assigned portfolio. Support Enterprise Sales Executives and Sales Agents throughout the sales cycle to improve conversion rates. Join customer meetings whenever commercial or technical expertise is required. Assist with solution presentations, commercial negotiations, and proposal discussions. Ensure sales opportunities progress efficiently until they become verified revenue. Key Account Management Build and maintain long-term relationships with assigned customers. Serve as the primary relationship manager for strategic accounts. Conduct regular account reviews to understand customer objectives and identify new business opportunities. Maintain continuous engagement with customers to strengthen long-term partnerships. Customer Success Ensure customers receive outstanding service throughout their engagement with BagginsHQ. Resolve escalated customer concerns professionally and promptly. Work closely with internal teams to deliver an exceptional customer experience. Business Development Identify opportunities to upsell and cross-sell BagginsHQ's products and services. Drive contract renewals and recurring business. Reactivate dormant customers where opportunities exist. Develop account growth strategies that maximize customer lifetime value. Coach and support assigned Enterprise Sales Executives and Sales Agents. Help team members overcome objections and complex customer requirements. Share best practices that improve overall sales performance. Collaborate with management to improve commercial processes and customer acquisition strategies. Revenue Protection Follow up on pending quotations and stalled opportunities. Ensure projects transition smoothly from sales to implementation. Monitor customer accounts to minimize churn. Maintain strong customer relationships that encourage repeat business and referrals. Key Performance Indicators (KPIs) Performance will be evaluated based on: Verified monthly revenue generated by your assigned portfolio. Customer retention and renewal rates. Upsell and cross-sell revenue. Sales conversion improvement across assigned teams. Portfolio growth and recurring business. Minimum Performance Requirement The successful candidate will be expected to consistently maintain a minimum portfolio of USD20,000 in verified monthly revenue through a combination of supporting Enterprise Sales Executives and Sales Agents in closing business, growing existing customer accounts, driving renewals, upselling, and crossselling, protecting customer relationships, and recovering stalled opportunities. Failure to consistently meet the company's commercial performance expectations may result in disciplinary action, including termination of employment, in accordance with the employment contract and applicable employment laws. Qualifications Required Bachelor's degree in Business Administration, Marketing, Sales, Information Technology, or a related field. Minimum of five (5) years' experience in Key Account Management, Enterprise Sales, Business Development, Customer Success, or a related commercial role. Demonstrated experience managing highvalue customer relationships. Proven track record of achieving commercial and revenue targets. Preferred Experience selling enterprise software, SaaS, digital services, cloud solutions, AI solutions, or other B2B technology products. Experience supporting or leading sales teams. Experience working in a remote international environment. Excellent communication and presentation skills. Strategic thinking and problemsolving ability. Excellent organizational and time management skills. Strong .