Customer Relationship Executive (CRE)

Customer Relationship Executive (CRE) About Truckiyard Truckiyard is a fast-growing, tech-enabled logistics platform that helps transport businesses streamline their operations through modern software solutions. We are looking for a proactive and customer-focused Customer Relationship Executive to build strong customer relationships, provide exceptional support, and contribute to customer acquisition and retention. Key ResponsibilitiesCustomer Support & Communication Handle inbound and outbound calls, emails, and messages.Respond promptly to customer queries, complaints, and service requests.Provide accurate information about Truckiyard's products and services.Customer Relationship Management Build and maintain strong relationships with customers.Conduct regular follow-ups to ensure customer satisfaction.Maintain customer interaction records and update the CRM.Sales & Customer Engagement Explain software features and subscription plans to prospective and existing customers.Identify customer requirements and recommend suitable solutions.Support lead nurturing and assist the sales team in converting prospects into customers.Promote product adoption and encourage subscription renewals.Issue Resolution Identify customer issues and coordinate with internal teams for timely resolution.Escalate complex issues when necessary.Ensure customer complaints are resolved efficiently.Customer Retention Collect customer feedback and share insights with management.Support customer engagement and retention initiatives.Help improve the overall customer experience.Reporting & Coordination Maintain daily customer activity reports and logs.Coordinate with the Sales, Support, Marketing, and Operations teams.Ensure smooth communication between customers and internal departments.Required Skills & Qualifications Minimum 1 year of experience in Customer Support, Customer Service, CRM, Telecalling, or Customer Relationship Management.Mandatory: Prior sales and/or marketing experience in the IT or software industry, with the ability to explain software products, engage customers, and support business growth.Strong verbal and written communication skills.Excellent interpersonal and problem-solving abilities.Basic computer knowledge (MS Office, Email, Internet).Experience using CRM software is an added advantage.Customer-focused, proactive, and professional attitude.Preferred Qualifications Bachelor's degree in any discipline.Experience in Logistics, SaaS, ERP, Transport Management Software (TMS), or other software products is preferred.Job Type Full-timeWork from OfficeWork Location KINFRA Advanced Technology Park, Ramanattukara, Kozhikode (Calicut), Kerala Compensation: 18,000.00 - 20,000.00 per month Work Location: In person .