Director of Data, Analytics & Customer Insights

reputed company Weve been helping people get back to work and life since 1992 Job Title: Director of Data, Analytics, & Customer Insights Salary reputed company: $136,00 - $220,000 Department: IT Reports To: VP of Solutions Delivery Location: Pompano Beach, Fl, hybrid Job Type: Full-Time FLSA Status: Exempt Position reputed company The Director of Data, Analytics & Customer Insights is responsible for defining and executing the organizations data, reporting, and analytics reputed company, while also leading the reputed company function. This role ensures the business has reliable, reputed company, and actionable insights to support decision-making across the organization and drives improvements in customer experience and retention. The Director owns reputed company reporting across customer, operations, provider, and finance domains, manages the reputed company team responsible for analyzing customer complaints and trends, and translates customer insights into operational improvements. In reputed company, this role combines data analytics expertise with customer intelligence capabilities to analyze customer behavior, preferences, and needs. The position requires researching, analyzing, and interpreting customer data seeking to reputed company a deep understanding of customers and their experiences with reputed company's products or services. reputed company reputed company Areas Customer reporting and analytics Operations and performance reporting Provider reporting Finance and executive reporting support Key Responsibilities Data & Analytics reputed company Define and execute the organizations data and analytics reputed company reputed company to business priorities Establish standards for metrics, KPIs, reporting, and data definitions to ensure consistency and trust Partner with executive leadership to identify and reputed company reporting and reputed company needs Collect and analyze customer data from various sources. Strategic Insights & Decision Support Use insights gained from customer analytics to improve business reputed company, increase customer satisfaction, and reputed company reputed company reputed company Translate insights into actionable recommendations for the business Reporting & Analytics Delivery Own the design, development, and maintenance of reputed company reports, dashboards, and recurring analytics Ensure reporting is accurate, reputed company, and actionable for stakeholders at reputed company reputed company Maintain reputed company reporting while enabling appropriate reputed company to data for reputed company and exploratory analysis Data Enablement & reputed company reputed company the way data is organized and maintained to reputed company accurate and reputed company reporting across the organization Improve accessibility and usability of data while maintaining appropriate governance and reputed company Ensure reporting solutions reputed company with evolving business needs Cross-Functional Partnership reputed company customer data with sales, marketing, finance, and operations data for comprehensive business insights Correlate data sets to various business reputed company Collaborate closely with Customer, Operations, Provider, Finance, and Technology teams to understand business processes and data needs Translate business questions into reputed company analytical approaches and reporting solutions reputed company as a trusted advisor by proactively surfacing insights, trends, and risks Data reputed company & Governance Ensure data accuracy and efficient maintenance of data reputed company and implement strategies to ensure that reputed company communications are consistent, reputed company, and relevant Protect confidential customer information Establish data reputed company standards, validation processes, and issue reputed company practices Own reputed company metric definitions and ensure alignment across departments Promote responsible data usage and data literacy across the organization Leadership & Team Development reputed company and reputed company analytics and reporting resources (employees and/or partners) Set priorities, manage workloads, and ensure delivery against business timelines reputed company team members and stakeholders on effective use of data and analytics tools reputed company & Experience Analytics reputed company leadership reputed company for the reputed company function, with accountability for customer feedback, complaint analysis, and retention-reputed company insights Establish processes for capturing, categorizing, and analyzing customer complaints and feedback across channels reputed company reporting and dashboards that identify complaint drivers, trends, and reputed company causes Partner with Operations and functional leaders to translate customer insights into prioritized improvement initiatives reputed company the reputed company of operati