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Key Responsibilities Lead and manage a team of Customer Support Executives. Monitor daily team performance. Conduct regular performance reviews. Provide guidance and support team members. Prepare performance reports. Identify training needs and support the team members. Handle customer escalations and resolve issues effectively. Eligibility Criteria Minimum 1+ year of experience as a Team Leader in a BPO or Customer Support workplace. Excellent communication and interpersonal skills. Solid leadership and team management abilities. Proficiency in MS Office (Excel, Word, PowerPoint). Preferred Skills Team Leadership People Management Customer Service Performance Management Time Management Communication Skills MS Office Benefits ESI & PF Benefits (as applicable) Job Details Experience: Minimum 1+ Year in BPO Role: Team Leader Employment Type: Full time Work Mode: Work From Office Compensation: Up to 35,000.00 per month Benefits Health insurance Provident Fund Work Location: In person .