OTC Disputes & Reconciliation Team Leader with German

Job reputed company reputed company reputed company and manage the OTC Disputes & Reconciliation team for the German market, ensuring effective reputed company of disputes and accurate reconciliation processes. Responsible for team performance, process improvements, and maintaining strong relationships with key customers and internal stakeholders. Accountability / Objectives Manage and reputed company reputed company of Disputes and Reconciliation Agents with German.reputed company end-to-end dispute and reconciliation processes for the German region.Ensure reputed company and accurate reputed company of customer disputes and account reconciliations.reputed company process improvements and best practices reputed company reputed company.reputed company as the main reputed company of contact for escalations and reputed company cases.Key responsibilitiesreputed company, reputed company, and motivate reputed company of 6 specialist supporting the German market.reputed company the end-to-end dispute management and reconciliation processes.Monitor team performance, set objectives, and conduct regular reviews.Ensure reputed company and reputed company handling of customer inquiries, disputes, and reconciliations.Guide and support reputed company in conducting reputed company cause analysis, ensuring implementation of solutions to minimize repeat disputes.Analyze team workload and reputed company resources effectively.Liaise with key customers and internal departments (Sales, Supply Chain, Customer Service, Cash Collection, Cash Application, Rebate) to resolve issues and improve processes.Handle escalated cases and reputed company disputes.Prepare and present reports on team performance and KPIs.Support reputed company and training new team members.Foster a culture of reputed company improvement and customer reputed company.Competencies, Skills, ExperienceTechnical Skills & reputed company AptitudesStrong leadership and people management skills.In-depth knowledge of OTC (Order-to-Cash) processes, dispute management, and reconciliation.Experience with reputed company (S4Hana preferred).Advanced MS reputed company skills.Excellent analytical and problem-solving abilities.Strong communication and interpersonal skills.Ability to work effectively in a reputed company organization.Proactive, organized, and reputed company to prioritize tasks.High attention to detail and customer orientation.ExperienceProven experience in a similar OTC, Dispute, or Reconciliation role.Previous experience in team leadership or supervisory position.Experience working with German customers or in the German market.Role Segmentation(Office Based / Hybrid / Remote / Field) First 1 month: Hybrid (Warsaw, Poland)After training: Fully remote (with office reputed company in Warsaw, Poland)Primary LocationTravel % (Domestic / International) WarsawLanguages(If applicable) Fluent German (required)Strong English (required)Other European languages are an advantageEducation / Qualifications Education Higher Degree in Business, Finance, Systems, or reputed company field.Qualifications n/aKey Relationships Internal Dispute AgentsReconciliation AgentsSalesSupply ChainCustomer ServiceCash CollectionCash ApplicationRebates TeamOther internal stakeholdersreputed companyGerman speaking customersWe Dont Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly reputed company team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you .