Senior Executive - Ecommerce Commercial (Accounts Receivable) (Bengaluru)

Roles and Responsibilities1. Drive Working Capital Improvement & Cash Flow Optimization - Identify opportunities to improve cash flow and reduce outstanding receivables across e-commerce channels. - Analyze customer payment behavior, aging trends, and collection efficiencies to minimize bad debts and overdue balances. - Support profit improvement initiatives by identifying revenue leakages, deduction trends, and recovery opportunities. - Collaborate with finance and commercial teams to strengthen collection processes and improve DSO (Days Sales Outstanding). 2. E-commerce Accounts Receivable Management & Collections - Drive timely collections against monthly, quarterly, and annual targets for all e-commerce customers and marketplaces. - Monitor customer-wise outstanding balances and proactively follow up with internal and external stakeholders for collections. - Review and reconcile receivables against customer remittances, deductions, claims, and settlements. - Download and analyze transactional data from SAP and other systems to identify pricing discrepancies, short payments, and recoverable deductions. - Ensure timely closure of overdue invoices, disputed items, and collection escalations. - Prepare collection forecasts and periodic MIS reports for management review. - Conduct aging analysis and prioritize high-risk accounts for collection actions. 3. Deduction Management, Credit Notes & Debit Notes Processing - Validate and resolve customer claims relating to trade discounts, pricing differences, promotional schemes, returns, and logistics deductions. - Process and issue Credit Notes (CN) and Debit Notes (DN) accurately and within defined timelines. - Raise and track customer debit/credit adjustments through DMS and ERP systems. - Reconcile deductions with approved commercial agreements and ensure proper accounting treatment. - Minimize deduction leakage through effective validation, negotiation, and dispute resolution. 4. SOP Compliance, Controls & Process Excellence - Ensure adherence to finance policies, internal controls, and standard operating procedures. - Drive automation initiatives for provisions, balance confirmations, receivable tracking, and credit note management. - Maintain accurate customer master data and credit management records. - Perform periodic GL reconciliations for discounts, returns, provisions, deductions, and receivables accounts. - Facilitate timely closure of financial periods through accurate provisioning and settlement tracking. - Strengthen governance by ensuring compliance with audit requirements and control frameworks. - Identify and implement process improvement opportunities to enhance efficiency and accuracy. 5. Reconciliation & Dispute Resolution - Perform customer account reconciliations and obtain periodic balance confirmations. - Investigate and resolve invoice disputes, claim mismatches, short payments, and unapplied receipts. - Coordinate with sales, customer service, supply chain, and finance stakeholders to close open items. - Monitor unapplied cash, advances, customer deposits, and disputed receivables for timely resolution. - Ensure prompt closure of returns, rebates, discounts, promotional claims, and pricing disputes. 6. Business Partnering & Stakeholder Management - Partner with Sales, Key Account Managers, E-commerce teams, and Finance stakeholders to support business decisions. - Act as the single point of contact for AR-related commercial and collection issues. - Provide insights on customer payment trends, collection risks, deduction patterns, and credit exposure. - Build robust relationships with marketplace partners, customers, and internal teams to facilitate faster collections and dispute resolution. - Drive cross-functional alignment to ensure achievement of collection targets and working capital objectives. .