Delivery Excellence Partner

*Job Title:* Delivery Excellence Partner *Work Location:* Pan-India / As per client requirement *Work Type:* Full-time, On-site *Work Schedule:* Shifting, Willing to travel *Industry:* BPO / Finance & Accounts / Process Improvement*Job Description:* We are looking for a Delivery Excellence Partner to drive data-driven culture, process improvements, and quality initiatives across client accounts. You will lead Lean Six Sigma projects, deploy Quality Management Systems, and ensure best-in-class client satisfaction.*Education:* - Minimum 15 years of regular, full-time education (10 + 2 + 3) - Non-technical graduation and/or Masters in Finance & Accounts stream - MCOM, MBA in Finance, CA/ICWA - Engineering background with proven Black Belt or transformation expertise in Finance and Accounts processes is also accepted*Must Have:* - BPO exposure in Process Improvement and Quality - Lean Six Sigma Green Belt Certified - Experience in driving LSS / Process Improvement projects*Good to Have:* - Black Belt / Master Black Belt certified - Exposure to Finance & Accounting domain on process improvements & quality deployment - Experience in RPA / Agentic AI deployments - Exposure to CMMi / ISO certifications*Purpose of the Role:* - Drive data-driven culture in operations by imparting quality tools and methodologies training - Ensure best-in-class client satisfaction rating through Delivery Excellence initiatives - Facilitate deployment of Quality Management System including ISO and CMMi practices - Drive business process improvements leveraging Lean Six Sigma*Primary Responsibilities:* - Conduct thought leadership workshops and develop continuous improvement roadmap for client accounts - Lead & mentor Process Improvement projects using Lean Six Sigma to deliver business value and productivity improvements - Build competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques - Drive innovation and automation projects for award-winning case studies - Drive effective No Surprise framework to proactively identify and mitigate process risks - Engage with clients and internal stakeholders to ensure Delivery Excellence initiatives are deployed and recognized*Critical Success Factors:* - Excellent communication and presentation skills - Analytical, detail-oriented, and logical problem-solving approach - Client and stakeholder management skills - Influencing and program management skills - Assertive, self-driven, and goal-oriented with a will to challenge status quo*Experience Requirements:* - Overall 10+ years of work experience with proven expertise in business problem solving - Must have exposure to Service industry - Demonstrated experience in Lean Six Sigma, Automation, Data Analytics, ML, AI is an advantage - LSS Green Belt mandatory. QMS, Black Belt, Master Black Belt, Agile, Digital, PMP certifications are an advantage - At least 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is mandatory*Other Requirements:* - Willing to work in all shifts - Willing to travel to any location as per client/organization requirements - PAN and DOB required for profile creation .